Backup any previously implemented security settings (if applicable) a. NOTE: Installation order is very important – use the following procedure, including reboots, or the software will not function properly: 1.
For Systems configured with Dell ControlPoint Security Manager, please follow the instructions below to ensure proper and complete upgrade to Dell Data Protection | Access.
In order to install the Dell Data Protection | Access solution, you must install the Dell Data Protection | Access Pre-Requisite package, the Dell Data Protection | Access driver package and the Dell Data Protection | Access Middleware package before installing the Dell Data Protection | Application package. – reinstall ONLY the Data Protection tools as described in the post – uninstall all other DELL Data Protection things you might have installed – remove fingerprint reader from installed hardware (when it asks, also remove driver) I also installed the controlvault, but did not have to reinstall windows (restore points were disabled). Reader Kristof posted some steps in a comment below that other folks confirmed successful – I’m quoting it here for reference: If System Restore doesn’t work, you will probably need to reinstall windows (or call Dell) UPDATE: If you did install the ControlVault driver, try using system restore to roll back (This is what I did after installing the driver a second time, after reinstalling windows to recover from the first time…). This will cause “no fingerprint reader found” rn 02000051 error message. Update: Do NOT install the ControlVault driver. You might also need the ControlVault driver, but I’m not sure – I did for safety’s sake. You will need to download these three packages and install in this order:ĭata Protection | Access - Driver Packageĭata Protection | Access - Middleware Packageĭata Protection | Access - Application Package Well now as of the dell E6520 they have renamed everything to Dell Data Protection | Access (Dell data protection access). Previously, you had to download several different ControlPoint packages and install them, hoping one was the right one.
When I get a chance to evaluate the new drivers (which will involve some image backups) I will update this post. Fingerprint login took so much longer than password login that I stopped using it, and did not install the drivers when I later reinstalled windows. My experience with the first release of the “Data Protection | Access” is that is is poorly documented, incredibly slow, buggy, and flat-out not worth the effort. UPDATE : Dell has released new firmware, software and several different drivers for the fingerprint readers, whihc I have not had time to evaluate yet. I probably won’t try it until they start supporting Windows 8. Also, I don’t know if this allows you to use the lighter-weight biometric framework version. The catch: you have to follow a specific procedure to uninstall any old versions.
As of this update, the latest version (for the e6520) is here: Good news! Dell has quietly released a single installer that takes care of installing all the sub-components correctly, in the correct order (thanks Mark for pointing this out). Dell really likes ot make it tricky to get the fingerprint reader working when you install Windows from scratch.